Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
www.lavishgrocery.com offers various kind of Payment Methods as shown below :-
We accept cash ,credit card,debit card & e-wallet.
2. Offline Bank Transfer
Bank : HongLeong Bank
Bank Account : 37200014820
Account Name : TLO Trading Sdn Bhd
After you made the payment, please send us the payment details of :
Phone Number :
Location to deliver :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Note: Your purchased products will not be delivered until we have this confirmation.
3. Cash On Delivery
You can pay cash to us after products delivered.
4. Card on Delivery
You can pay us by Credut Card,debit card or e-wallet after product delivered.
5. Online Payment
You can pay us using online payment gateaway -SENANGPAY
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit (MYR)
Q. How long does the delivery usually takes?
Once you make the payment, we will directly deliver to you within Langkawi on next business day.
Q. How is the weighed product being charge?
The price on the website uses an estimate weight for weighed products such as fruits or vegetables. But what you pay will be based on the exact weight of your product, so the price may vary slightly. If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods. The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.
Q. what is the limit of alcohol can I bring out of langkawi ?
1 liter of alcohol and up to 200 cigarettes from Langkawi to Mainland without paying any duty (that's the duty free limit of Malaysia). However a minimum stay of 48 hours in Langkawi is required.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or Whatsapps us at 012-7756022 for us to clear your doubts.